Boutique Refund and Returns Policy

Return Policy:

In our boutique we do not offer returns, and we only provide a 7-day exchange policy. Our clothes and bags are handmade here in Stockholm, and therefore, we cannot offer open purchases. However, we do offer exchanges within 7 days upon presentation of the receipt and provided the item is unused and in significant condition. Damaged items are not eligible for return, and we will prioritize repairing them; otherwise, the customer can exchange them for another item.
If you wish to return an item purchased from the WebShop, please note that this applies to stock items only. Returns for bespoke or special orders cannot be accommodated.

To initiate a exchange, please visit our boutique or email info@sarapoul.com, including your order number.

We do not offer free returns for orders outside the EU.

 

Defective Products:

While we strive to ensure product quality upon shipment, if you receive a damaged or defective item, please contact customer service at info@sarapoul.com immediately. Claims must be made promptly upon discovering the defect. Any claims require that the item was not used inappropriately and was not damaged due to customer conduct. You’ll receive a replacement item, a discount, or a full refund for the item and all shipping costs within 10 days of our receipt. Customer service will provide a return label for the item.

Please note that buttons, zippers, or other details on garments that break are not covered by warranty or complaint, as these may break due to accidents.

Contact us at info@sarapoul.com for questions related to refunds and returns.